FAQ

Orders

1. How do I place an order?

  1. First step is to register with us as a member by clicking here .
  2. All you need to do now is browse! You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by products/brands located along the top of the page. 
  3. Once you have found the item you want, select your item(s) and click on the ADD TO CART button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’. 
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. 

2. What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at ritzydeeco@gmail.com or DM us at instagram (@ritzydee)). Kindly allow us 24hours to revert back to you.

3. Can I cancel my order?

Unfortunately, you cannot cancel your order once payment has been captured.

4. How do I add an item to my order after checking out?

You will need to make a separate order altogether. 

5. I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to ritzydeeco@gmail.com

6. I've received an incorrect item in my order.

We are terribly sorry about that! Please email us your order ID and the item you did not receive to ritzydeeco@gmail.com. You will then need to return the incorrectly received item back to us.

Payment

1. What payment methods do you accept?

You can either pay by:

a. PayPal (accept all cards)
If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for SGD. Kindly note PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees. 

b. Shopify Payment (accept all cards)

c. Bank Transfer/PayNow

If you decide to pay using method c., please DM us at our Instagram account (@ritzydee) or email us at ritzydeeco@gmail.com.

 

Delivery

1. Where do you deliver?

We offer shipping to Singapore.

Do email us orders@ritzydee.com if your country is not listed. We will give you a the appropriate shipping quotation depending on your location.

2. How much does shipping cost?

For Singaporean, $3.20 (smartpac) and $5-$8 (delivery). 


3. How much and how long does delivery take?

Delivery is within 2 to 7 working days. 

4. What do I do with the tracking number?

The tracking number is to help you know the status of your package. Please track your items individually as we will not track your items. Tracking number for registered mail will take about 24hours to be updated. For Smartpac, tracking status will be updated upon delivery and may take about 2-3 days to be updated.

If there is any discrepancy for mailing, kindly contact Singpost and quote your tracking number. We are not liable for any lost mailing and there will be no reimbursement. 

If you do not receive any failed delivery advise from Singpost, kindly track online and ensure items are ready to be collected. Bring your NRIC along and a proof of your tracking number.

Tracking number starts with 'RC' are registered mail whereas 'SM' are Smartpac mail. For Smartpac, please ensure that your letterbox is empty in the event that no one is at home your package will be place in your letterbox. 

 

5. Has my order been shipped out yet?

Once your order has been processed and packed, we will email you a unique tracking code for you to keep tabs on the status of your parcel at all times. This tracking code is sent to your registered email address. Please check your Junk Mail in case it’s there!

Paid orders made before 12pm will be shipped out on the day itself. Orders made after that will be shipped the next day.

6. The item I received is faulty!

We apologize profusely for this blunder and we hope it doesn’t deter you from making future purchases. We want you to have a good experience with us so if a faulty item is sent to you, please let us know immediately.

Take a photo of your item (the part that is faulty) and include a short description along with your order ID and send to ritzydeeco@gmail.com or DM us in instagram (@ritzydee) WITHIN 7 days of receipt Customer will borne the shipping cost to return the product to us. We will exchange your item for a new one. In the event your faulty item is out of stock, we will reimburse you in the form of store credit.